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The Uberization Of Dry Cleaning, New Apps Deliver As Old Model Shrinks

Startups are shaking up the dry cleaning industry by offering more convenient options for customers. The industry, which has shrunk by half in the last few decades, is also coping with gradual limits placed on using a common cleaning substance.

Dry cleaning 2.0: soyezBCBG founders in Paris
Dry cleaning 2.0: soyezBCBG founders in Paris
Marion Kindermans

PARIS — Imagine dry cleaners with no physical location, tickets or visible irons. After taxis and banks, this sector is the latest to be Uberized.

Cleanio, a fledgling Parisian startup with five employees, was launched in March 2014 with the idea of ending the endless queues in local dry cleaners. With one click, on its website or via the app, it's possible to schedule the pick-up of clothes, which are returned, cleaned and ironed, 24 to 48 hours later. It operates seven days a week until 11 p.m. To do that, the company is creating partnerships with dry cleaners all over the capital. Rapidity and flexibility are the goals to match the modern habits of customers.

Locally launched mobile app services in Europe follow those like Washio, which has expanded to six U.S. cities. Several French companies are stepping into this realm of dry cleaning 2.0: soyezBCBG, La Cleanbox, Decompressing. The historic leader in the field, 5àSec, understood that it too, had to get up to speed, offering more convenient options for customers. The company will release an app for smartphones in early 2016.

"There are needs in the cleaning field," says Nicolas Boucault, the new head of 5àSec. "But we have to create new types of dry cleaning, like Uber did with taxis. This type of structure will allow the industry to bounce back."

The heavyweight even swallowed Groom Box, which specialized in concierge services for companies, another cleaning niche that is expanding. Dry cleaners must change because the industry has been tumbling for a good 50 years. The network shrunk from about 12,000 shops in the 1970s to 5,000 today. It's a question of survival.

The regulatory constraints, made in March 2013 and reinforced in September 2014, have worsened the difficulties for the industry, whose profit margins were already weak. To eradicate the use of Tetrachloroethylene, the carcinogenic chemical also known as "perc," machines working with this solvent are set to gradually and definitively disappear by 2022.

There's still work to do. According to the French federation for dry cleaners and laundries, 50% of the machines will have been replaced by the end of this year, and a good half by wet cleaning products (and another part by alternative solvents). And this transformation is anything but benign. A number of small artisans, often independent, have closed down because they were unable to adapt.

"The "perc" ban accelerated the closing down of shops," says Olivier Risse, president of the federation. He says that 10% of dry cleaners have disappeared every year because of the change in technology. "The investments needed are big, even though there are state grants," he says, adding that the grants cover 40% to 70% of the purchase of a new wet cleaning machine, depending on the region. In the case of alternative solvents, this figure drops to 15-30%.

The Ministry of Ecology says that, as of June 30, 2015, the government had spent 13.2 million euros in subsidies to help dry cleaners to replace their machines.

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Fighting The Russian Army's Systematic Campaign Of Sexual Violence In Ukraine

Hundreds of sexual crimes have been officially reported in Ukraine following the full-scale invasion by the Russian army, though the actual number is likely 10 times higher. Ukrainian news website Livy Bereg explores how the nation is documenting the crimes and responding to support victims and bring perpetrators to justice.

Photo of a psychologist speaking with trauma victims sat on a bench in a park

Natalia Potseluieva (right), a trauma-focused psychologist, working with rape victims

Anna Steshenko

KYIV — Let's start with the official numbers. Since the full-scale Russian invasion began in February 2022, the Ukrainian Prosecutor General’s Office has recorded 231 instances of conflict-related sexual violence. The aggressors target all demographic groups: men, women, children, and the elderly.

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Behind the official statistics are disturbing details, with 149 cases involving women and 82 cases involving men. Thirteen of the victims were minors, with 12 being girls and one a boy who also bore witness to his mother being raped. The youngest victim is 4 years old, while the oldest survivor is an 82-year-old female pensioner.

And these are only the officially documented cases. The actual number is likely to be 10 times higher.

Survivors often hesitate to speak out due to fear, trauma, and the social stigma attached to such incidents. This is changing, however, as more survivors of sexual abuse are coming forward to share their stories and receive the comprehensive legal, humanitarian, psychological, and medical support they need.

Mass sexual assault occurs wherever the Russian occupiers set foot. Most cases of sexual crimes have been documented in the de-occupied territories of the Kherson region. Following that are the Donetsk (55), Kyiv (52), Kharkiv (21), Zaporizhzhia (15), Chernihiv (5), Luhansk (3), and Sumy (2) regions.

“Ukraine needs to liberate its occupied territories to be able to work with all the victims,” says Iryna Didenko, who heads the Department of the Office of the Prosecutor General investigating such crimes.

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