TURIN — From vacuum-cleaner robots that clean your house all by themselves to virtual assistants that can keep track of every appointment in your work agenda to self-driving cars that will soon be circulating on the streets of our cities: One of the most important applications of Artificial Intelligence is the ability to make our technological devices ever more autonomous, able to understand on their own how to accomplish a task. Yet it is curious that while many such devices connected to the internet are learning to run on their own, the system that supports this transformation — network infrastructure (routers, hubs, servers, etc.) — continues to largely be operated manually.
Recently, though, the situation has begun to change thanks to the efforts of two leading companies in the industry: Cisco and Juniper. The first launched its Intent-Based Network a few months ago, introducing a new generation of networks capable of independently learning how to handle the flow of data; the second responded with the Self Driving Network project, which takes inspiration from autonomous cars in its aim to completely transform the operation of networks. "Our goal is not to make some part of the network autonomous, but to make it so that it's able to handle it entirely on its own," Kireeti Kompella, Senior Vice President and CTO of Juniper, told La Stampa. The company, which has reached $5 billion in annual turnover, includes among its customers the world's top 10 telephone providers.
We must build greater responsibility into the machines.
Just as Cisco's Intent-Based Network is in its early stages, the road to Juniper's Self Driving Network is also long: "We have all the technologies that we need, but we still have to make progress in the field of machine learning (the technique of artificial intelligence) applied to networks," explains Kompella. "This technology is making giant strides with regard to voice and image recognition, and in many other fields, but as far as networks are concerned, we are still at the beginning."
How long will it take before we have networks that can be configured on their own, to understand how to manage themselves, to solve problems and perhaps most crucially, to defend themselves from intrusion and cyber attacks? "It's hard to make a prediction, but it might take about five years," explains the Juniper CTO. "At that point, it will be possible to anticipate problems and prevent them, quickly spotting the signals that indicate something is not right. It is an evolution that is essential, especially if we think of the exorbitant number of devices that will be connected to the Internet of Things."
AI giving a hand — Photo — Samuel Zeller
Just as autonomous cars have raised several ethical dilemmas, self-driving networks are not immune to such questions. "Obviously, in our case, it is never a matter of life and death, as can be the case with autonomous cars. Nevertheless, the networks handle very sensitive data, and therefore we must build greater responsibility into the machines," says Kompella. "Whenever we increase their autonomy, we reduce our own and lose control of the details. In the world of technology there is a bad habit of moving ahead with each progressive step without stopping too much to reflect on the consequences."
Obviously, one of the consequences of network automation is jobs: What will happen to network engineers? "Human workers will be relieved of the most pressing and repetitive tasks, and will have time to focus on what is really important. In the future, however, new skills may be required, while service design will become increasingly important," says Juniper's CTO. "But it's also true that this is a problem that all of society is facing: Even elder care, considered one of the most protected professions, is automating."
In Silicon Valley, and elsewhere, many are talking about "universal basic income" as a solution to the problem of mass unemployment; but at that point another question arises: What will we do with all of our new spare time?"
The confinement experience could turn brutal for those forced to live with relatives who would not tolerate a member of the family living their sexual orientation openly as a young adult. Here are stories from urban and rural India.
Abhijith had been working as a radio jockey in the southern Indian city of Thiruvananthapuram when the COVID-19 pandemic hit in March, 2020. When the government imposed a nationwide lockdown, Abhijith returned to the rural Pathanamthitta district , where his parents live with an extended family, including uncles, cousins and grandparents.
Eighteen months later, he recalled that the experience was "unbearable" because he had to live with homophobic relatives. "Apart from the frequent reference to my sexual 'abnormality', they took me to a guruji to 'cure' me," Abhijith recalled. "He gave me something to eat, which made me throw up. The guru assured me that I was throwing up whatever 'demon' was possessing me and 'making' me gay."
Early in 2021, Abhijith travelled back to Thiruvananthapuram, where he found support from the members of the queer collective.
Inspired by their work, he also decided to work towards uplifting the queer community. "I wish no one else goes through the mental trauma I have endured," said Abhijit.
Abhijith's story of mental distress arising from family abuse turns out to be all too common among members of India's LGBTQ+ community, many of whom were trapped in their homes and removed from peer support groups during the pandemic.
Oppressive home situations
As India continues to reel from a pandemic that has claimed more lives (235,524) in three months of the second wave (April-June 2021) than in the one year before that (162,960 deaths in March 2020-March 2021), the LGBTQ community has faced myriad problems. Sexual minorities have historically suffered from mainstream prejudice and the pandemic has aggravated socio-economic inequalities, instigated family and institutionalized abuse, apart from limiting access to essential care. This has resulted in acute mental distress which has overwhelmed queer support infrastructure across the country.
Speaking to queer collective representatives across India, I learned that the heightened levels of distress in the community was due to longstanding factors that were triggered under lockdown conditions. Family members who are intolerant of marginalized sexual identities, often tagging their orientation as a "disorder" or "just a phase", have always featured among the main perpetrators of subtle and overt forms of violence towards queer, trans and homosexual people.
Calls from lesbians and trans men to prevent forced marriages during lockdowns.
Sappho For Equality, a Kolkata-based feminist organization that works for the rights of sexually marginalized women and trans men, recorded a similar trend. Early in the first wave, the organization realized that the existing helpline number was getting overwhelmed with distress calls. It added a second helpline number. The comparative figures indicate a 13-fold jump in numbers: from 290 calls in April 2019-March 20 to 3,940 calls in April 2020-May 2021.
"Most of the calls we have been getting from lesbians and trans men are urgent appeals to prevent forced marriages during lockdowns," said Shreosi, a Sappho member and peer support provider. "If they happen to resist, they are either evicted or forced to flee home. But where to house them? There aren't so many shelters, and ours is at full capacity."
Shreosi says that the nature of distress calls has also changed. "Earlier people would call in for long-term help, such as professional mental health support. But during the pandemic, it has changed to immediate requests to rescue from oppressive home situations. Often, they will speak in whispers so that the parents can't hear."
Lack of spaces
Like many of his fellow queer community members, life for Sumit P., a 30-year-old gay man from Mumbai, has taken a turn for the worse. The lockdown has led to the loss of safe spaces and prolonged residence at home.
"It has been a really difficult time since the beginning of the lockdown. I am suffering from a lot of mental stress since I cannot freely express myself at home. Even while making a call, I have to check my surroundings to see if anybody is there. If I try to go out, my family demands an explanation. I feel suffocated," he said.
The pandemic has forced some queer people to come out
Sumit is also dealing with a risk that has hit the community harder than others – unemployment and income shortage. He's opened a cafe with two other queer friends, which is now running into losses. For others, pandemic-induced job losses have forced queer persons from all over the country to return to their home states and move in with their families who've turned abusive during this long period of confinement.
Lockdowns force coming out
According to Kolkata-based physician, filmmaker and gay rights activist Tirthankar Guha Thakurata, the pandemic has forced some queer people to come out, succumbing to rising discomfort and pressure exerted by homophobic families.
"In most cases, family relations sour when a person reveals their identity. But many do not flee home. They find a breathing space or 'space out' in their workspaces. In the absence of these spaces, mental problems rose significantly," he said.
Not being able to express themselves freely in front of parents who are hostile, intolerant and often address transgender persons by their deadname or misgender them has created situations of severe distress, suicidal thoughts and self-harm.
Psychiatrist and queer feminist activist Ranjita Biswas (she/they) cites an incident. A gender-nonconforming person died under suspicious circumstances just days after leaving their peer group and going home to their birth parents. The final rites were performed with them dressed in bangles and a saree.
"When a member of our community asked their mother why she chose a saree for someone who had worn androgynous clothes all their life, she plainly said it was natural because after all, the deceased 'was her daughter,'" Biswas recalls.
The Indian queer mental health support infrastructure, already compromised with historical prejudice, is now struggling
In India, queer people's access to professional mental healthcare has been "very limited," according to community members such as Ankan Biswas, India's first transgender lawyer who has been working with the Human Rights Law Network in West Bengal.
"A large majority of the psychiatrists still consider homosexuality as a disorder and practice 'correctional therapy'. It's only around the big cities that some queer-friendly psychiatrists can be found," Biswas said. "The pandemic has further widened the inequalities in access to mental health support for India's LGBTQ community."
Biswas is spending anxious days fielding an overwhelming amount of calls and rescue requests from queer members trapped in their homes, undergoing mental, verbal and even physical torture. "We don't have the space, I just tell them to wait and bear it a little longer," he said.
Medical care is dismal
Anuradha Krishnan's story, though not involving birth family, outlines how the lack of physical support spaces have affected India's queer population. Abandoned by her birth family when she came out to them as a trans woman in 2017, Anuradha Krishnan (she/they), founder of Queerythm in Kerala who is studying dentistry, had to move into an accommodation with four other persons.
Isolation triggered my depression
"I am used to talking and hanging around with friends. Isolation triggered my depression and I had to seek psychiatric help." Living in cramped quarters did not help with quarantine requirements and all of them tested positive during the first wave.
What is deeply worrying is that the Indian queer mental health support infrastructure, already compromised with historical prejudice, is now struggling, placing more and more pressure on queer collectives and peer support groups whose resources are wearing thin.
During the 10 months of the first wave of the pandemic in India in 2020, Y'all, a queer collective based in Manipur, received about 1,000 distress calls on their helpline number from LGBTQ+ individuals. In May 2021 alone, they received 450 such calls (including texts and WhatsApp messages) indicating a telling escalation in the number of queer people seeking help during the second wave.
As India's queer-friendly mental health support infrastructure continues to be tested, Y'all founder, Sadam Hanjabam, a gay man, says, "Honestly, we are struggling to handle such a large number of calls, it is so overwhelming. We are also dealing with our own anxieties. We are burning out."
Sreemanti Sengupta is a freelance writer, poet, and media studies lecturer based in Kolkata.
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