When the world gets closer.

We help you see farther.

Sign up to our expressly international daily newsletter.

Philippines

Call Centers, An Unlikely Refuge For Transgender Filipina Women

BPOs (business process outsourcing) companies are booming in the Philippines, and providing safe workplaces for transgender women to present themselves in their authentic gender identity.

Kate Cordova used to work in beauty pageants, but prefers her current call center job.
Kate Cordova used to work in beauty pageants, but prefers her current call center job.
Lynzy Billing

MANILA The Philippines is the undisputed call-center capital of the world. Home to the customer service operations of such multinational companies as IBM, eBay and Capital One, the industry employs half a million people in more than 400 centers across the country, and in 2016 contributed $25 billion to the national economy.

But the call-center business has also had another, perhaps unexpected effect: It has provided transgender women with a safe space to express their gender identities at work. Since the call-center boom kicked off in the mid-2000s, thousands of transgender agents have entered the industry, often because of the lack of job opportunities in their chosen fields.

Keep reading...Show less
You've reached your monthly limit of free articles.
To read the full article, please subscribe.
Get unlimited access. Support Worldcrunch's unique mission:
  • Exclusive coverage from the world's top sources, in English for the first time.
  • Stories from the best international journalists.
  • Insights from the widest range of perspectives, languages and countries
Already a subscriber? Log in

When the world gets closer, we help you see farther

Sign up to our expressly international daily newsletter!

You know what they call it in Paris?

June 25-26

  • A foreigner’s view on U.S. gun culture
  • Scholz, at home and abroad
  • A environmentally-minded robo-fish
  • … and much more.
Keep reading...Show less

When the world gets closer, we help you see farther

Sign up to our expressly international daily newsletter!
You've reached your monthly limit of free articles.
To read the full article, please subscribe.
Get unlimited access. Support Worldcrunch's unique mission:
  • Exclusive coverage from the world's top sources, in English for the first time.
  • Stories from the best international journalists.
  • Insights from the widest range of perspectives, languages and countries
Already a subscriber? Log in
THE LATEST
FOCUS
TRENDING TOPICS

Central to the tragic absurdity of this war is the question of language. Vladimir Putin has repeated that protecting ethnic Russians and the Russian-speaking populations of Ukraine was a driving motivation for his invasion.

Yet one month on, a quick look at the map shows that many of the worst-hit cities are those where Russian is the predominant language: Kharkiv, Odesa, Kherson.

Watch VideoShow less
MOST READ