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Economy

Call Center Outsourcing, A New Philippines Success Story

Second only to India in terms of scale, the Philippines' customer service outsourcing industry in is growing, offering well-educated English speakers willing to work the night shift.

A job at a call center can pay $400 a month in the Philippines
A job at a call center can pay $400 a month in the Philippines
Jofelle Tesorio and Ariel Carlos

MANILA — The Philippines is increasingly the new destination of choice for international companies wanting to outsource their call centers.

In a room lined with rows of computers, everyone here is wearing a headset and is busy answering phone calls from other parts of the globe, working all night long while everybody else is asleep.

Jana Kleibert, a lecturer from the University of Amsterdam, explains the advantage of using Filipino call centers. "The main attraction lies in the fact that there is a very large talented work force that is English-speaking — and English-speaking with an accent that is very understandable, especially to North Americans," she says. "The second thing is the work force is also well educated, which makes it easier to transfer service-based tasks. And there's a cultural affinity with North America that also helps in communicating and performing customer services."

According to The Wall Street Journal, Philippine outsourcing is second only to India in terms of scale. A story in the newspaper recently noted that outsourcers there have hired their one millionth employee after emerging as a new industry 10 years ago. The business generated $16 billion in revenue last year, or 6% of the national GDP.

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Geopolitics

Venezuela-Iran: Maduro And The Axios Of Chaos In The Americas

With the complicity of leftist rulers in Venezuela, Bolivia and even Argentina, Iran's sanction-ridden regime is spreading its tentacles in South America, and could even undermine democracies.

Venezuelan President Nicolás Maduro visiting Iranian President Ebrahim Raisi in Tehran, Iran on June 11. Venezuela is one of Iran's closest allies, and both are subject to tough U.S. sanctions.

Julio Borges

-Analysis-

CARACAS —The dangers posed by Venezuela's relations with the Islamic Republic of Iran is something we've warned about before. Though not new, the dangers have changed considerably in recent years.

They began under Venezuela's late leader, Hugo Chávez , when he decided to turn his back on the West and move closer to countries outside our geopolitical sphere. In 2005, Chávez and Iran's then president, Mahmoud Ahmadinejad, signed collaborative agreements in areas beyond the economy, with goals that included challenging the West and spreading Iran's presence in Latin America.

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