food / travel

Air France Launches SMS System To Reduce Passenger Stress

Instant messaging will notify Air France customers in real-time of every twist in their itinerary, from delays to sudden cancellations to the whereabout of your luggage.

(Junc Tions)
(Junc Tions)

Air France-KLM passengers can now get travel updates and book flights on their mobile phones thanks to a new service.

PARIS - No need to camp out in front of the departure board to monitor delays; no more last minute sprints to the departure gate, and no more endless waits at the baggage carrousel. From now on, passengers on Air France and its Dutch partner KLM will be notified in advance by SMS of all possible changes to flight schedules.

The airline companies, which merged back in 2004 to form the Air France-KLM Group, have decided to make full use of cell phone technology to improve their customers' travel experiences. Their ambition is to lead the way in this field, and if possible to avoid the chaos prompted by last winter's heavy snow.

Air France Connect, the first of these services to be rolled out, alerts passengers by SMS instant message or email of any flight delay or cancellation, up to 14 days before the scheduled departure. It will also inform passengers of last-minute gate changes, or what Air France euphemistically refers to as a "deferred baggage delivery."

The service, which was launched discreetly in February as part of a test phase, has already sent out some 620,000 alerts in eight different languages. The service is available to all passengers as long as they give an email address and cell phone number when booking a flight, explains Air France-KLM Group's marketing manager Christian Herzog.

The second component of Air France's "e-mobile" offering is connected to travel preparation. From now on, passengers will be able to book a flight, manage their "Flying Blue" loyalty accounts, or select a seat, using their smart phone. Passengers will even be able to modify their reservations or get a ticket reimbursed. "It's exclusive to Air France," says Herzog, and it puts passengers in control of arrangements that used to be restricted to travel agents.

Read the original article in French

photo - Junc Tions

Keep up with the world. Break out of the bubble.
Sign up to our expressly international daily newsletter!

Air Next: How A Crypto Scam Collapsed On A Single Spelling Mistake

It is today a proven fraud, nailed by the French stock market watchdog: Air Next resorted to a full range of dubious practices to raise money for a blockchain-powered e-commerce app. But the simplest of errors exposed the scam and limited the damage to investors. A cautionary tale for the crypto economy.

Sky is the crypto limit

Laurence Boisseau

PARIS — Air Next promised to use blockchain technology to revolutionize passenger transport. Should we have read something into its name? In fact, the company was talking a lot of hot air from the start. Air Next turned out to be a scam, with a fake website, false identities, fake criminal records, counterfeited bank certificates, aggressive marketing … real crooks. Thirty-five employees recruited over the summer ranked among its victims, not to mention the few investors who put money in the business.

Maud (not her real name) had always dreamed of working in a start-up. In July, she spotted an ad on Linkedin and was interviewed by videoconference — hardly unusual in the era of COVID and teleworking. She was hired very quickly and signed a permanent work contract. She resigned from her old job, happy to get started on a new adventure.

Others like Maud fell for the bait. At least ten senior managers, coming from major airlines, airports, large French and American corporations, a former police officer … all firmly believed in this project. Some quit their jobs to join; some French expats even made their way back to France.

Share capital of one billion 

The story began last February, when Air Next registered with the Paris Commercial Court. The new company stated it was developing an application that would allow the purchase of airline tickets by using cryptocurrency, at unbeatable prices and with an automatic guarantee in case of cancellation or delay, via a "smart contract" system (a computer protocol that facilitates, verifies and oversees the handling of a contract).

The firm declared a share capital of one billion euros, with offices under construction at 50, Avenue des Champs Elysées, and a president, Philippe Vincent ... which was probably a usurped identity.

Last summer, Air Next started recruiting. The company also wanted to raise money to have the assets on hand to allow passenger compensation. It organized a fundraiser using an ICO, or "Initial Coin Offering", via the issuance of digital tokens, transacted in cryptocurrencies through the blockchain.

While nothing obliged him to do so, the company owner went as far as setting up a file with the AMF, France's stock market regulator which oversees this type of transaction. Seeking the market regulator stamp is optional, but when issued, it gives guarantees to those buying tokens.

screenshot of the typo that revealed the Air Next scam

The infamous typo that brought the Air Next scam down

compta online

Raising Initial Coin Offering 

Then, on Sept. 30, the AMF issued an alert, by way of a press release, on the risks of fraud associated with the ICO, as it suspected some documents to be forgeries. A few hours before that, Air Next had just brought forward by several days the date of its tokens pre-sale.

For employees of the new company, it was a brutal wake-up call. They quickly understood that they had been duped, that they'd bet on the proverbial house of cards. On the investor side, the CEO didn't get beyond an initial fundraising of 150,000 euros. He was hoping to raise millions, but despite his failure, he didn't lose confidence. Challenged by one of his employees on Telegram, he admitted that "many documents provided were false", that "an error cost the life of this project."

What was the "error" he was referring to? A typo in the name of the would-be bank backing the startup. A very small one, at the bottom of the page of the false bank certificate, where the name "Edmond de Rothschild" is misspelled "Edemond".

Finding culprits 

Before the AMF's public alert, websites specializing in crypto-assets had already noted certain inconsistencies. The company had declared a share capital of 1 billion euros, which is an enormous amount. Air Next's CEO also boasted about having discovered bitcoin at a time when only a few geeks knew about cryptocurrency.

Employees and investors filed a complaint. Failing to find the general manager, Julien Leclerc — which might also be a fake name — they started looking for other culprits. They believe that if the Paris Commercial Court hadn't registered the company, no one would have been defrauded.

Beyond the handful of victims, this case is a plea for the implementation of more secure procedures, in an increasingly digital world, particularly following the pandemic. The much touted ICO market is itself a victim, and may find it hard to recover.

Keep up with the world. Break out of the bubble.
Sign up to our expressly international daily newsletter!