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CLARIN

An Argentina Hospital's Safe Space For Patient Feedback

An experimental listening booth in Buenos Aires provides people a comfortable space to give honest feedback — alone and in anonymity.

The 'Módulo de Escucha' or 'Listening Module'
The "Módulo de Escucha" or "Listening Module"
Miguel Jurado

BUENOS AIRES — The late Francisco Maglio, the long-time head of Intensive Care at Hospital Muñiz in Buenos Aires, had a saying. "For years we doctors have been at the bedside of our patients. But what we need to do now is be on their side."

It was a view that "Pancho," as he was affectionately known, put into practice while working at the hospital, and that he later developed in books and lectures as head of the Argentine Society of Anthropological Medicine. It's also a vision that, three years after his death, inspired an experimental project spearheaded by his daughter Tuti, who heads the hospital's Institutional Relations department.

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FOCUS: Russia-Ukraine War

The "Corrosion" Strategy: How Ukraine Targets Russian Networks And Morale

Russia continues to shrink its ambitions in Donbas, as Ukraine doubles down on its strategy of guerilla attacks, interrupting supply and communication contacts and ultimately undermines the morale of the enemy.

Ukrainian soldiers sitting atop a tank in Donbas on May 22

Clemens Wergin

For years to come, military experts will be studying how Ukraine managed to push back a far stronger enemy and grind Russia’s major offensive in the east of the country to a halt.

Some military strategists are already trying to find a term to sum up the Ukrainians’ success. Australian military expert and retired army major general Mick Ryan credited Kyiv's stunning showing to "the adoption of a simple military strategy: corrosion. The Ukrainian approach has embraced the corrosion of the Russian physical, moral, and intellectual capacity to fight and win in Ukraine.”

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Ryan argues that while the Ukrainians have used the firepower they possess to halt the Russian advance, while aggressively targeting their enemy’s greatest shortcoming. “They have attacked the weakest physical support systems of an army in the field – communications networks, logistic supply routes, rear areas, artillery and senior commanders in their command posts,” Ryan wrote.

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Central to the tragic absurdity of this war is the question of language. Vladimir Putin has repeated that protecting ethnic Russians and the Russian-speaking populations of Ukraine was a driving motivation for his invasion.

Yet one month on, a quick look at the map shows that many of the worst-hit cities are those where Russian is the predominant language: Kharkiv, Odesa, Kherson.

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